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The Power of Voice and Using Speech Analytics to Uncover Customer Data

Customers today have a myriad of channels to choose from when contacting a company: email, chat, text, social media, etc. However, even with this “new” technology right at their fingertips, 90% of...

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CallFinder Rolls Out New Release Poised to Optimize Customer Engagement

CallFinder, a provider of SaaS speech analytics technology and call center solutions, unveils a new release that empowers businesses to optimize conversational interactions and enhance the customer...

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